When you ring to book an appointment you will be asked certain questions by our trained receptionists.
It is not a case of our receptionists being nosey , they have been asked by our doctors to give a brief description of your problem so that we can signpost you to the appropriate nurse or health professional rather than a doctor where appropriate.
Any information given by you is strictly confidential , the practice would take any breach of confidentiality very seriously and deal with it accordingly.
In most instances you will be able to see a doctor within 24hours, although this may not be the doctor of your choice. If you wish to see a particular doctor, you may have to wait longer for an appointment. We operate a mixture of pre-bookable appointments and same day appointments. If you want to see the doctor on the same day, please telephone the surgery at 08:00 for a morning appointment and at 15:00 for an afternoon appointment.
if you are unable to keep your appointment please let us know as soon as possible so that we can accommodate another patient.
If you are more than 10 minutes late for your appointment, we will request that you rebook so that other patients are not inconvenienced.
If you need to speak to the doctor or nurse for advice/information, please ring the surgery at 11:00 on 563058.
All patients are entitled to have a chaperone present for any consultation,examination or procedure where they feel one is required.This may be a family member or friend. On occasions you may prefer a formal chaperone to be present. We would ask you to make this request at the time of booking appointment so that arrangements can be made. If you would like to see the chaperone policy, please contact the manager.