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Noticeboard

We  have lunchtime appointments available during the week

PLT Training Days on website 

Protected Learning Time (PLT) is an opportunity for GP practices to address staff learning and professional development needs.  The content of the PLT sessions is focused around the local priorities and needs of our patients.

If you’re worried about an urgent medical concern, you can call 111 to speak to a fully trained adviser.  Depending on the situation, the NHS 111 team can connect you to a nurse, emergency dentist or a GP, and can arrange face-to-face appointments if they think you need one.  NHS 111 advisers can also assess if you need an ambulance and send one immediately if necessary.

Accident and Emergency attendance is advised if you have a genuine life threatening emergency

The surgery will be closed from 14:00 to 18:00 on the following days:

05/02/2020

16/07/2020

30/07/2020

24/09/2020

14/10/2020

12/11/2020

PALS/Patient Advice

Patient Advice/PALS

Patient Advice and Liaison Service (PALS)

PALS

The PALS telephone number for South Staffordshire is 0800 030 4563 or e-mail: pals@staffordshirecss.nhs.uk

The NHS employs over a million staff in thousands of locations. It is a large and complex organisation providing a broad range of services. It is not surprising that sometimes you or a loved one may feel bewildered or concerned when using the NHS. And this can be at times when you are feeling at your most vulnerable and anxious.

So, what should you do if you want on the spot help when using the health service? The NHS expects all members of staff to listen and respond to you to the best of their ability. But sometimes, you may wish to talk to someone employed especially to help you. The Patient Advice and Liaison Service, known as PALS, has been introduced to ensure that the NHS listens to patients, their relatives, carers and friends, and answers their questions and resolves their concerns as quickly as possible.

PALS also helps the NHS to improve services by listening to what matters to patients and their loved ones and making changes, when appropriate.


What does PALS do?

In particular, PALS will:

  • Provide you with information about the NHS and help you with any other health-related enquiry
  • Help resolve concerns or problems when you are using the NHS
  • Provide information about the NHS complaints procedure and how to get independent help if you decide you may want to make a complaint
  • Provide you with information and help introduce you to agencies and support groups outside the NHS
  • Inform you about how you can get more involved in your own healthcare and the NHS locally
  • Improve the NHS by listening to your concerns, suggestions and experiences and ensuring that people who design and manage services are aware of the issues you raise
  • Provide an early warning system for NHS Trusts and monitoring bodies by identifying problems or gaps in services and reporting them.


Find out more

If you would like more information about PALS, the functions it is intended to provide and the standards it should strive to achieve , follow this link.



 
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