COVID-19
The NHS in East Staffordshire and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to protect patients, our community and NHS staff while ensuring as many services as possible are available to the public.
If you have symptoms associated with coronavirus including a new continuous cough and/or a high temperature and/or anosmia (a loss of or change in your normal sense of smell or taste), you are advised to stay at home for 7 days.
Please do not book a GP appointment or attend your GP practice.
If you live with other people, they should stay at home for at least 14 days, to avoid spreading the infection outside the home. After 14 days, anyone you live with who does not have symptoms can return to their normal routine.
But, if anyone in your home gets symptoms, they should stay at home for 7 days from the day their symptoms start. Even if it means they're at home for longer than 14 days. The most up-to-date public guidance is always online at www.nhs.uk/coronavirus
If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do.
Only call 111 direct if you are advised to do so by the online service or you cannot go online.
For the latest COVID-19 advice please visit www.nhs.uk/coronavirus
Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact.
A person can also catch the virus by touching contaminated surfaces if they do not wash their hands.
Testing of suspected coronavirus cases is carried out in line with strict guidelines.
This means that suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.
Everyone is being reminded to follow Public Health England advice to:
• Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
• Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
• Avoid touching your eyes, nose and mouth with unwashed hands.
• Avoid close contact with people who are unwell.
Add in any of the following that apply (more than one may apply):
From Friday 29 May, eligible people will be able to book tests through the national booking portal and test results will be sent directly to the individual, so please double check your details when booking an appointment. COVID-19 is a notifiable disease and they must also inform their employer if they test positive.
How to book a test:
For essential workers (including GP practices, NHS, Social Care, Police and Fire): https://www.gov.uk/apply-coronavirus-test-essential-workers
For care homes use the care home portal: https://www.gov.uk/apply-coronavirus-test-care-home
For members of the public who are eligible visit the NHS portal: https://www.nhs.uk/ask-for-a-coronavirus-test
The most important symptoms of coronavirus (COVID-19) are recent onset of any of the following:
- a new continuous cough
- a high temperature
- a loss of, or change in, your normal sense of smell or taste (anosmia)
www.gov.uk/coronavirus
Opening Hours
Find out when our practice is open, what the GP consulting times are and what to do if you need help when the practice is closed. Find out more
Extended Access
Following a National Government initiative from 1st September 2018 extra appointments will be offered across the whole of East Staffordshire, including evening and weekend appointments.
Additionally a new on line digital service will be available on Sunday mornings where appointments will be offered with a GP via the Q Doctor App. These appointments are available from 10am-12pm. Posters will be available in the surgery shortly; please click on this link for further details https://www.qdoctor.io/
All practices across East Staffordshire are participating in this extended access. For further information please contact the surgery reception.
We also have clinics available on Mondays from 2pm-3pm and Wednesdays from 6pm-7pm. Please contact reception for more details
https://eaststaffsccg.nhs.uk/your-health/extended-primary-care-services
Patient Privacy Notice
Our Patient Privacy Notice lets you know what happens to any personal data that you give to us, or any that we may collect from or about you. Further information can also be found on the NHS Digital website
FRIENDS AND FAMILY TEST
All GP practices are required to ask patients the 'Friends & Family Test' questions that will be monitored by NHS England on a monthly basis. The two questions are as follows:
How likely are you to recommend our GP Surgery to friends and family if they needed similar care or treatment?
Can you tell us why you gave that response?
Please let us know how we are doing and answer these questions by clicking on the 'Friends & Family Test' tab at the right of the page.
NAMED ACCOUNTABLE GP
As part of our GP contact all of our patients have been allocated a named accountable GP responsible for their overall care. This is recorded as your ‘usual GP’ on our computer system.
This does not stop you from seeing any other GP at the surgery and will not affect the care that you are given.
If you would like to know who your named GP is, please ask at your next contact with the surgery.
MINOR INJURY SERVICE
We are able to treat some minor injuries here at the surgery. These include:
Please telephone the surgery and explain the nature of your injury to the receptionist who will give you an appointment time with a GP and/or nurse as appropriate.
Please DO NOT ‘walk in’ without telephoning first as we may not have medical staff available to treat you.
HAVE WE GOT YOUR MOBILE TELEPHONE NUMBER?
It would be really helpful if you could provide us with your mobile telephone number - if you have one. We may need to contact you urgently about an appointment or medical matter. We send text reminders out one working day before booked appointments to those patients with a mobile number recorded. If you prefer NOT to receive text messages from us please let us know and you won't be sent any - even if we have your mobile number recorded in order to contact you in an emergency. We are hoping that this may help to reduce the high number of wasted appointments we have - an average of 99 appointments a month are wasted equating to around 18.5 hours of clinical time.
CQC
We recently had an inspection by the CQC and received a rating of Band 6 which is the highest grade. Please click on the CQC report button on the right hand menu to view the report.
Repeat Prescriptions
Do you need to re-order your medication? Visit our prescriptions page and complete the online form. Find out more
Like To Register?
New to the area and would like to join our practice? We would be happy to help you. Fill in our registration forms and come see us. Find out more
There is full access for disabled patients at the surgery.
CCG
*A group of 19 GP practices working together to commission quality healthcare services on behalf of the local patient population. Further information about the CCG can be found http://www.eaststaffsccg.nhs.uk/
GP MORI SURVEY
To see the latest results or take the survey please visit the website
www.gp-patient.co.uk
CHOOSE WELL
If you become ill or injured use this guide to choose the right NHS service. www.southernderbyshireccg.nhs.uk/
Telephone numbers for self referral
SIGNPOSTING - patient self referral guide-WEBSITE.docx
(Site updated 04/11/2020)