All Saints Patient Participation Group was formed in 2007 and consisted of 6 members of whom 5 were male and 1 female.
In 2014, the PRG consisted of
Meeting Group - 6 members of which 2 were men and 4 were females.
Virtual Group - 330.
The profile of the meeting group is as follows
Male Ethnicity Female Ethnicity
30-44 0(Asian) 30-44 1(Asian)
45-60 1(Asian) 45-60 2(White)
60-110 1(Asian) 60-110 1(white)
The Profile of the Virtual Group is as follows:
216 Males,114 Females. The ethncity breakdown is as follows: 44 Pakistani, 6 Indian, 96 White British, 1 Chinese,3 Black and 180 White European.
All Saints uses a variety of methods to increase representation to its PRG Group. We put messages on the surgery website which is allsaintssurgery.co.uk, leaflets in waiting area, messages on repeat prescription slips, notice on surgery notice board, message on electronic call board, GP consultations, messages in local pharmacy and mosque.
All patients who join the surgery are requested to join the group as part of their new patient health check.
We had a PRG group meeting at the surgery in July 2013 to discuss which survey to use. An e-mail was also sent to all Virtual PRG members for their suggestions reagrding this years survey.
It was agreed to use the same version of the survey as last year so that we could compare the results and improvements easily.
All patients were advised and encouraged to complete the survey that was posted on the surgery website. An e-mail was sent to all patients with a registered e-mail requesting them to complete the on-line survey. paper copies were also made available at reception for the benefit of those who did not have access to a computer. Patients were also advised that copies of the survey was available in diffferent languages on the website to encourage patients from different ethnic minorities to participate in the feedback exercise. The patient electronic call board (JAYEX) also advised patients to go to website and complete the survey.
The results of the survey was compiled electronically by the website providers and posted to surgery website automatically. A summary of the survey results and statistical analysis can be found on the all saints surgery website.
The survey results were discussed in detail at the PRG meeting held in March 2014. An Action Plan was agreed and posted to the surgery website under “Patient satisfaction Survey 2013-2014 & Action plan”.
An e-mail was also send to all VPRG members advising them that the survey results was available on the website for there comments and suggestions for improvements. PRG members commented on the findings and agreed on the action plans.
All comments can be found under the Survey results and Action Plan on the website.
The action plan will be updated as the action points are implemented over the coming year.