Patient Participation Group

Noticeboard

Dear patients please be aware that we are open every Satuday 8am-12.30pm, we also have lunchtime appontments available during the week

Our next half day closure is Thursday 7th February when we close at 2pm for staff training. If you require urgent medical assistance which cannot wait until the surgery re-opens please dial 111 to be directed to the local service that can help you best

Patient Reference Group & Survery Result

virtual patient group

Patient Participation Group Reports

Survery Results and Action Plans

What is All Saints Patient Reference Group(PRG)

This is a group of patients registered with the practice coming together on a regular basis to look at how they can positively influence the development of the practice and local health services.

Minutes to previous meetings can be viewed via the 'Minutes to Meetings' tab above.

The group is very interested in an feedback, suggestions, comments that you may have about the surgery and this can be sent to them via the 'Contact Us' tab above

Are you interested in joining the group?
If you are interested in joining the group or would like to receive more information, please provide your details via the 'Contact Us' tab above or alternatively leave your name and contact details with reception. We would particularly like to recruit new members young and old, patients with young families, different ethnicities, employed or in between jobs, carers etc so that the group is representative of our patient population.

Virtual Patient Reference Group(VPRG)

We also have a Virtual Patient Reference Group which does not invlove face to face meetings.

Please complete form on page 2

We have a Patient Group which meets face to face. We also have a Virtual Patient

Reference Group patient survey .

We will be asking the members of this representative group some questions from time to time, such as what you think about our opening times or the quality of the care or service you received. We will contact you via email and keep our surveys succinct so it shouldn’t take too much of your time.

We need a truly representative patient group. We need young people, workers, retirees, people with long term conditions and people from non-British ethnic groups to join our group and give us feedback so that we can improve our services.

If you are happy for us to contact you occasionally by email please click the link below to open the sign-up form and complete all the fields.

complete the form Complete the Patient Group Sign-up Form Online

If you prefer, you can download the sign up form as a pdf document, print it out, complete it and return it to the practice.

download the pdf form Download the pdf version of our sign up form

We will be in touch shortly after we receive your form. Please note that no medical information or questions will be responded to.

Many thanks for your assistance

The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.

ALL SAINTS PATIENT PARTICIPATION REPORT 2013-2014

All Saints Patient Participation Group was formed in 2007 and consisted of 6 members of whom 5 were male and 1 female.

In 2014, the PRG consisted of

Meeting Group - 6 members of which 2 were men and 4 were females.

Virtual Group - 330.

The profile of the meeting group is as follows

Male Ethnicity Female Ethnicity

30-44 0(Asian) 30-44 1(Asian)

45-60 1(Asian) 45-60 2(White)

60-110 1(Asian) 60-110 1(white)

The Profile of the Virtual Group is as follows:

216 Males,114 Females. The ethncity breakdown is as follows: 44 Pakistani, 6 Indian, 96 White British, 1 Chinese,3 Black and 180 White European.

All Saints uses a variety of methods to increase representation to its PRG Group. We put messages on the surgery website which is allsaintssurgery.co.uk, leaflets in waiting area, messages on repeat prescription slips, notice on surgery notice board, message on electronic call board, GP consultations, messages in local pharmacy and mosque.

All patients who join the surgery are requested to join the group as part of their new patient health check.

We had a PRG group meeting at the surgery in July 2013 to discuss which survey to use. An e-mail was also sent to all Virtual PRG members for their suggestions reagrding this years survey.

It was agreed to use the same version of the survey as last year so that we could compare the results and improvements easily.

All patients were advised and encouraged to complete the survey that was posted on the surgery website. An e-mail was sent to all patients with a registered e-mail requesting them to complete the on-line survey. paper copies were also made available at reception for the benefit of those who did not have access to a computer. Patients were also advised that copies of the survey was available in diffferent languages on the website to encourage patients from different ethnic minorities to participate in the feedback exercise. The patient electronic call board (JAYEX) also advised patients to go to website and complete the survey.

The results of the survey was compiled electronically by the website providers and posted to surgery website automatically. A summary of the survey results and statistical analysis can be found on the all saints surgery website.

The survey results were discussed in detail at the PRG meeting held in March 2014. An Action Plan was agreed and posted to the surgery website under “Patient satisfaction Survey 2013-2014 & Action plan”.

An e-mail was also send to all VPRG members advising them that the survey results was available on the website for there comments and suggestions for improvements. PRG members commented on the findings and agreed on the action plans.

All comments can be found under the Survey results and Action Plan on the website.

The action plan will be updated as the action points are implemented over the coming year.

ALL SAINTS PATIENT PARTICIPATION REPORT 2012-2013

All Saints Patient Participation Group was formed in 2007 and consisted of 6 members of whom 5 were male and 1 female.

In 2013, the PRG consisted of

Meeting Group - 6 members of which 4 were men and 2 were females.

Virtual Group - 90.

The profile of the meeting group is as follows

Male Ethnicity Female Ethnicity

30-44 1(Asian) 30-44 1(White)

45-60 2(Asian) 45-60 1(White)

60-110 1(Asian)

The Profile of the Virtual Group is as follows:

42 Males,48 Females. The ethncity breakdown is as follows: 12 Pakistani, 1 Indian, 26 White British, 1 Chinese,1 Black and 50 White European.

All patients who join the surgery are requested to join the group as part of their new patient health check.

We had a PRG group meeting in September to discuss which survey to use. It was agreed that last years GPAQ survey was too long and therefor a shortened version of the GPAQ survey was used this year. It was agreed that the electronic version of this would be entered on website for patients to complete. Members were also asked if they had any suggestions to include in the survey.

We sent out electronic copies of survey to all patients who had a registered e-mail address with us. A reminder was also sent to all Virtual PRG members to complete the survey on line. For those patients who did not have access to the computer, a manual copy was send over a period of 4 months for completion and return to the surgery. Electronic version of the survey was also available on the surgery website. The patient electronic call board (JAYEX) also advised patients to go to website and complete the survey.

The survey results were discussed in detail at the PRG meeting held in March 2013 An Action Plan was agreed and posted to the surgery website under “Patient satisfaction Survey 2012-2013 Action plan”.

An electronic copy was also e-mailed to all VPRG members and all patients for whom we had a registered e-mail address. PRG members commented on the findings and agreed on the action plans. All comments can be found under the Action Plan on the website.

The action plan will be updated as the action points are implemented over the coming year.

ALL SAINTS PATIENT PARTICIPATION REPORT 2011-2012

All Saints Patient Participation Group was formed in 2007 and consisted of 6 members of whom 5 were male and 1 female.

In 2012, the PRG consisted of 9 members of which 5 were men and 4 were females.

The profile of the members is as follows-

Male Ethnicity Female Ethnicity

30-44 1(Asian) 30-44 1(Asian)

45-60 4(1 White+3Asian) 45-60 2(1White+1Asian)

60-110 1(White) 60-110 1(White)

All patients who join the surgery are requested to join the group as part of their new patient health check.

We had a PRG group meeting in August to discuss which survey to use. It was agreed that patients were familiar with the GPAQ survey format as they are asked to complete this every year. It was agreed that the electronic version of the GPAQ would be entered on website for patients to complete. Members were also asked if they had any suggestions to include in the survey. They agreed to go with the GPAQ version for this year and look at a shorter version for next year.

We send out electronic copies of survey to all patients who had a registered e-mail address with us. A reminder was also sent to all Virtual PRG members to complete the survey on line. For those patients who did not have access to the computer, a manual copy was send over a period of 4 months for completion and return to the surgery. Electronic version of the survey was also available on the surgery website. The patient electronic call board (JAYEX) also advised patients to go to website and complete the survey.

The survey results were discussed in detail at the PRG meeting held in February 2012. An Action Plan was agreed and posted to the surgery website under “Patient satisfaction Survey 2011-2012 Action plan”.

The action plan will be updated as the action points are implemented over the coming year.

These are the results of our Patient Satisfaction Survery and Action Plans.

2013-2014

PATIENT_SATISFACTION_SURVEY_&_ACTION_PLANS_-2013-2014.rtf

2012-2013

PATIENT_SATISFACTION_SURVEY_2012-2013_&_ACTION_PLAN.doc

2011-2012

PATIENT_SATISFACTION_SURVEY_2011-2012_ACTION_PLAN.doc